Online Consultations – Terms & Conditions
Transpersonal Psychology Institute (ITP) provides online consultations using video conference/voice calling/offline consulting (e-mail) (“Online Consultation”) through its website/call center/phone/WhatsApp.
The following terms and conditions govern all the transactions with respect to online consultations, including appointment booking and refunds and all other transactions through the website or through its authorized third-party websites.
Online consultation services available on the Website do not in any way constitute an invitation or recommendation to avail of the Online Consultation Services. The services provided through the Website are not intended in any way to be a substitute for face-to-face consultation with a health professional or a doctor. ITP advises the users to make independent assessments with respect to its accuracy or usefulness and suitability prior to making any decision in reliance hereof.
Terms ‘you’ and ‘your’ hereafter refer to the user, both registered and unregistered, who is using/browsing through the ITP website and/or partner websites and/or availing any of the services from ITP.
Availability, Appointment, Rescheduling, Free review, and/or Cancellation:
Online consultations shall be available for Multi-Specialties.
Online consultation from a specific consultant shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific consultant, as per his/her availability, shall be sent to you via SMS and/or email.
ITP reserves the right to reschedule or cancel an appointment without any prior notice
The time provided for consultation to you is indicative, and actual consultation time may change depending on the consultant’s discretion.
Your consultant reserves the right to provide Post consultation free review.
Consultations can be booked, rescheduled, or canceled only within the stipulated time limit of 24 hours.
Equipment and connectivity requirements:
The services available on the website shall be provided to you via audio/video consultation or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error, or defective internet connectivity, ITP reserves the right to reschedule or cancel your appointment without any notice.
You understand and acknowledge that there will not be any physical contact involved, and the consultation services shall be provided remotely.
ITP or the consultant shall not be liable for interpretation error/perception error/Adverse events/inefficacy of answers/validity of the answers and information provided by the consultant.
Users are advised to use their discretion for following the answers and information obtained post-consultation from ITP.
ITP Services are not meant in any way for psychotherapy emergencies and challenging everyday life conditions.
ITP website uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences, previous activities, browsing activities, profiling, and tracking behavior on this Website. By visiting the ITP Website, you acknowledge, accept, and expressly authorize ITP for the placement of Cookies on your web browser.
Electronic Payments/ Refunds:
ITP offers an online mode of payment. You may use Internet banking or a debit/credit card to make payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
ITP shall not be liable in any manner whatsoever if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees if you use a credit/debit card that is not lawfully owned by you or if you permit a third party to use your password or other means to access your account.
ITP shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third-party website and/or required by law, regulation, or court order.
Refunds may be made in case a request is raised by the user by clicking the cancel button in the user dashboard on the ITP website within the stipulated deadline mentioned in the refund & cancellation above (24 hours).
Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the ITP user dashboard on your ITP website. Refund requests against delays, the nature of advice obtained, the efficacy of information, and the health outcomes of the consultation will not be entertained.
Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regard to refunds should be sent to email@example.com.
You have the option to reschedule or cancel a booked appointment strictly within the stipulated deadlines as mentioned in the refunds and cancellations above (24 hours).
ITP reserves the right to modify/implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.
Past consultation sessions are non-refundable.
Use of content & Copyright:
ITP owns intellectual property contained on the website, including all written materials therein and all the services offered by consultants on the Website.
You shall not use the content available on the website without the prior written permission of ITP.
Privacy and Security:
ITP uses secure encryption technology to keep your information safe and secure at all times. ITP is committed to maintaining the privacy of the information uploaded by you on the website and complies with industry-standard security safeguards for the purpose of securing the website and the information provided/uploaded by you.
ITP uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
ITP provides the services on an “as is” basis and expressly disclaims all representations, warranties, or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, and service provided through or in connection with the website
In no event shall ITP or the consultant be responsible for any third-party misuse of the data and for any acts, deeds, and circumstances beyond the control of the management of ITP.
You agree and acknowledge that you are solely responsible for your conduct.
Limitations of liability
In no event shall ITP or consultant be liable for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever, including, without limitations, damages for loss of use, data, or profits, arising out of or in any way connected with the use of ITP services.
This arrangement may be terminated by either party at any time, with or without cause.
ITP reserves the right to refuse the use of services immediately in case your conduct is deemed by ITP to be in contravention of applicable acts, laws, rules, and regulations or considered to be unethical/immoral.
Modification of Terms and conditions of service
ITP may at any time, without any prior notification to you, modify these terms or conditions.
Please review the latest version of the terms and conditions before proceeding to avail of the service
If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.
General Terms and Conditions
This agreement shall be governed by the EU laws.
If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law, then the said provision will be superseded by a valid, enforceable provision, and the remainder of the agreement shall continue in effect
You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of ITP.
You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement.
The terms and conditions herein form an agreement. Please read this agreement carefully, and if you are not agreeable to any terms and conditions please do not proceed further. By clicking on “I Agree” and proceeding further, you signify that you read through, understood, and accepted the aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website.
If you have any queries or need any clarification or assistance, please contact us at firstname.lastname@example.org.
I acknowledge and certify that I have read in the language I know and understood by me /it has been explained to me in the language I know and understood by me, and I have clearly understood the contents of the information material provided along with this data form and the contents of this data form.
I understand that ITP will not be liable in any manner whatsoever for consequences arising out of incorrect/incomplete information provided.
I confirm that it is my discretion to either receive/ decline/ or modify “ITP” information in consultation with my consultant.
I understand that ITP / consultant assumes no liability or responsibility for the propriety, accuracy, or completeness of the content of the ITP Website.
I acknowledge that no guarantee or assurance has been made to me regarding the success of consultation plans suggested by ITP or any of its consultants.